Boutique service that goes the extra mile
We don’t ‘tick boxes’ for the properties that we manage. Instead, we jump on every opportunity to make it a wonderful investment property and a great rental business. We treat them as if they were our own rental properties. And we treat the tenants as if they were our own direct tenants.
We find and retain quality tenants
We do carry out the standard checks, but more importantly we paint an overall tenant picture to match them with the most suitable properties. We believe that tenants are not numbers and figures on paper, indeed their personalities need to be compatible with the personalities of the rental properties. This probably explains why our tenants are so happy in our properties that they tend to stay a long time and only move out when there is a life event happening, ie job change, marriage, child-birth etc.
We achieve the best rental prices
We always try to nudge the rents up even though this may mean that we need to spend more time and effort to successfully let the properties. We tend to find that properties with the ‘Yellow Opal’ touch where we project-managed the refurbishment, they speak for themselves and attract great tenants who agree that these properties deserve the asking rents.
We keep minimum void records
With a total average of 1.84% void rate, the properties we manage have only 7 days of not renting per year. Even during COVID lockdowns (roughly from March 2020 to May 2021) when the rental market suffered badly, our void rate was 3.05% - meaning 11 days empty a year. We take this number very seriously, because as peer landlords, we know that this is one of the most important things for a landlord.
We go the extra mile
We do extra for tenants and landlords alike. We try our best to maintain a great relationship with our tenants. Repair requests are dealt with very fast; we very rarely deduct deposits and almost release them immediately after tenants move out. Existing tenants are often offered ‘first refusal’ when a new property becomes available so that they have the first pick – this does increase our workload, but it’s really appreciated by our tenants. This is how a mutually beneficial relationship lasts. Similarly for the landlords, we run extra errands such as accommodating remortgage valuations etc. Another example is that sometimes we move temporary tenant around different properties when opportunities occur, to help the tenants with easy accommodation and to help the landlords reduce void, despite the huge amount of effort we have to put in to coordinate – this is our way of saying Thank You to the clients for trusting us and appreciating us.
